Privacy Statement
Your privacy matters to us. This statement explains how MyStride Support Pvt Ltd handles your personal information.
What information we collect
When you contact us or submit a form on this website, we collect the information you provide, such as your name, phone number, email address, location, the service you are interested in and your message. Referral forms may also include the participant's contact details and a broad description of the support requested.
Our website forms are intentionally simple. Please do not send detailed medical histories, medication lists or clinical documents through the website. If more detailed information is needed to provide a service, we will collect it after first contact, through a secure process.
How we use your information
- To respond to your enquiry or referral.
- To discuss your needs and arrange services you have requested.
- To provide and manage our services, including Plan Management, Community Nursing and Household Support.
- To meet our legal and regulatory obligations.
Consent
When making a referral on behalf of someone else, please make sure the participant (or their authorised representative) has agreed to the referral and to us contacting them.
How we store and protect information
Website form submissions are sent to a monitored business email account. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website uses a secure (HTTPS) connection.
Our website and business email are hosted by a third-party provider, so information you submit through this website may be stored on secure servers located outside Australia. We take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.
Sharing your information
We do not sell your personal information. We only share it with others where you have agreed, where it is needed to provide the services you have asked for, or where we are required or permitted by law.
Accessing or correcting your information
You can ask to access or correct the personal information we hold about you by contacting us using the details below.
Questions or concerns
If you have a question or concern about privacy, please contact us:
- Phone: 0400 000 000
- Email: enquiries@example.com.au
You can also use our feedback and complaints process.